Refund Policy

1. Refund Window

Requests should be submitted within 14 calendar days from purchase date, unless mandatory local law requires a longer period.

Where mandatory consumer rules impose shorter or longer review periods, those mandatory rights control over this policy.

2. Digital Product Nature

FlyoSIM products are delivered digitally as eSIM activation profiles. No physical SIM cards are shipped. Delivery typically occurs instantly after successful payment authorization.

3. Eligible Refund Scenarios

Refunds may be approved where review confirms one or more of the following:

Network connectivity is provided by partner mobile network operators and infrastructure providers.

• Duplicate charge for the same user and same product due to payment error.
• Delivery/provisioning failure caused by service-side technical issues.
• Activation failure that persists after reasonable troubleshooting.
• Billing amount mismatch versus confirmed checkout total.
• Other cases required under applicable non-waivable consumer law.

Refunds are evaluated case-by-case against technical logs, order records, activation status, and available partner network diagnostics.

4. Exclusions and Non-Refundable Cases

Except where required by law, refunds are generally not provided for:

• Data plans that have been successfully activated or where network usage has already begun, whether partially or fully consumed.
• Expired plans or claims filed outside the refund window.
• Incompatible devices, carrier locks, or unsupported handset models.
• Purchases made for devices that are not eSIM-compatible or not carrier-unlocked.
• User-side setup errors not attributable to FlyoSIM systems.
• Change-of-mind after substantial usage begins.
• Inability to use the plan due to destination restrictions, device policy, or local law beyond FlyoSIM control.

5. Evidence Required for Review

For efficient handling, include:

• Order reference and transaction or receipt reference, if available.
• Purchase email and destination where issue occurred.
• Timeline of issue and troubleshooting actions taken.
• Relevant screenshots/logs (installation state, network status, errors).
• Device model and operating system version where relevant to activation issues.

6. How to Submit a Refund Request

Submit requests to support@flyosim.com. We may ask for additional information to complete technical and transaction verification.

Requests lacking sufficient evidence may be deferred until required information is provided.

7. Review Timeline and Decisioning

• Initial acknowledgment target: 1 to 2 business days.
• Standard decision target: 3 to 7 business days after complete evidence submission.
• Complex cases may require partner validation and can take longer.
• Where applicable law sets mandatory timelines, those timelines govern.

8. Refund Method and Settlement Time

Approved refunds are returned through the original payment method via the payment processor or Merchant of Record handling the transaction. Settlement timing depends on payment method, acquirer, and issuing bank processing timelines.

FlyoSIM cannot guarantee exact posting dates once a refund is released because final settlement is controlled by external financial institutions.

9. Chargebacks and Dispute Escalation

Please contact support before filing a chargeback so remediation can be attempted promptly. For formal disputes, we may submit delivery and usage records to payment partners.

If a chargeback is resolved in your favor after an internal refund has already been issued, duplicate reimbursements may be reversed or offset where permitted by law.

10. Abuse Prevention

We reserve the right to reject claims that include materially false statements, manipulated evidence, repeated policy abuse, or fraudulent behavior.

11. Statutory Consumer Rights

This policy does not limit rights that cannot be excluded by applicable consumer law in your jurisdiction.

Where a statutory cooling-off right does not apply to digital services that are delivered immediately after purchase, this limitation may be enforced to the extent allowed by law.

12. Related Legal Pages

Terms: https://www.flyosim.com/terms

Privacy: https://www.flyosim.com/privacy

Pricing: https://www.flyosim.com/pricing

13. Contact

Refund support: support@flyosim.com

This policy is provided for transparency and platform compliance and is not legal advice.