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Contact & Support

Last updated: March 14, 2026

Contact FlyoSIM

Customer support is available 24/7.

Legal Entity: Flyosim LLC

Registered Address: 1111B S Governors Ave # 51366, Dover, DE 19904, United States

Company Number (Delaware): Available upon request

Support Phone: Available upon request

General/legal email: support@flyosim.com

Response time: within 24 hours.

1. For urgent issues, please include

  • Device model
  • Destination country
  • Order ID

Account Support

For eSIM setup, connectivity, orders, receipts, payments, refunds, or account help, use the authenticated FlyoSIM support center. It keeps your request linked to your account and protects sensitive information.

Open Secure Support

Do not send card details, CVV, one-time codes, passwords, bank information, or eSIM activation secrets by email.

For general legal or company inquiries only, email support@flyosim.com.

2. Knowledge Base

When does my eSIM plan activate?

Most plans start when your eSIM first connects to a supported network at your destination, based on the plan terms shown during purchase.

What if my phone says eSIM not supported?

Confirm your device is eSIM-capable and carrier-unlocked. If needed, use authenticated FlyoSIM Support to share device details safely.

Do FlyoSIM plans include voice calls or SMS?

No. FlyoSIM plans are data-only unless explicitly stated in a specific plan description. See Coverage Disclaimer.

What should I do if I have no signal after arrival?

Check data roaming, APN settings, and whether the correct eSIM profile is enabled. If issues continue, open authenticated FlyoSIM Support with your order ID, destination country, and device model.

How do I request a refund?

Start a request through authenticated FlyoSIM Support. Refund handling follows our Refund Policy.

Where can I find my purchase receipt?

Your receipt is usually sent to your purchase email and can be used for support and accounting. Pricing and billing details are explained on the Pricing page.

How can I contact legal or compliance support?

Send your inquiry to support@flyosim.com with “Legal/Compliance” in the subject and include relevant references.

3. Additional support resources