Company
Contact & Support
Contact FlyoSIM
Customer support is available 24/7.
Legal Entity: Flyosim LLC
Registered Address: 1111B S Governors Ave # 51366, Dover, DE 19904, United States
Company Number (Delaware): Available upon request
Support Phone: Available upon request
Email: support@flyosim.com
Response time: within 24 hours.
1. For urgent issues, please include
- Device model
- Destination country
- Order ID
Support Form
Use this form to prepare your support email quickly.
2. Knowledge Base
When does my eSIM plan activate?
Most plans start when your eSIM first connects to a supported network at your destination, based on the plan terms shown during purchase.
What if my phone says eSIM not supported?
Confirm your device is eSIM-capable and carrier-unlocked. If needed, send device model and screenshots to support@flyosim.com.
Do FlyoSIM plans include voice calls or SMS?
No. FlyoSIM plans are data-only unless explicitly stated in a specific plan description. See Coverage Disclaimer.
What should I do if I have no signal after arrival?
Check data roaming, APN settings, and whether the correct eSIM profile is enabled. If issues continue, contact support with order ID, destination country, and device model.
How do I request a refund?
Email support with your order details and issue summary. Refund handling follows our Refund Policy.
Where can I find my purchase receipt?
Your receipt is usually sent to your purchase email and can be used for support and accounting. Pricing and billing details are explained on the Pricing page.
How can I contact legal or compliance support?
Send your inquiry to support@flyosim.com with “Legal/Compliance” in the subject and include relevant references.
3. Additional support resources
- Terms: /terms
- Privacy: /privacy
- Refund Policy: /refund-policy
- Pricing: /pricing